Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept returns or exchanges. If your order arrives damaged or incorrect, please contact our customer care team within 24 hours of delivery for a replacement or store credit.
Document the Issue
Take clear photos of the packaging and the specific damage or error with your baked goods immediately upon arrival.
Contact Customer Support
Email our team at [email protected] with your order number and the photos you captured within 24 hours.
Quality Review
Our pastry chefs and shipping team will review your claim to ensure it meets our quality guarantee standards for a resolution.
Resolution Issuance
Once approved, we will process a replacement shipment or issue a store credit to your account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing